Our bath towels must be returned within 90 days of a purchase. We also ask that our products are returned unopened and unused for a complete refund.
If you have used our bath towels, we can no longer accept a refund for the product. If the packaging appears to be damaged or the seal is broken in any way we will not issue a refund for the product.
We reserve the right to update and revise our return policy as necessary.
To return a product:
Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. It’s our goal to offer a better quality of experience to our customers and this means regularly delivering a better quality towel.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We also offer the option for return or replacement on any of our towels. If you would prefer a complete replacement of your towels due to damage caused in shipping, we can provide a replacement for you. Make note of the condition at the time of arrival and the date of your arrival. Be sure to include your order number for the item and specify if you would like the replacement or refund. We can make sure to shipped out a replacement towel for you quickly if you would like to initiate a replacement return.
To learn more about our return policy or to initiate a return for your items, please Contact Us for more details.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.